QR

No QR code found on the GranBoard How to reset my QR-verified account My QR code/lot number is damaged and cannot be recognized.

Scoring Error

My GranBoard is recording a specific score by itself. Why is my GranBoard not registering some throws? Why my GranBoard does not recognize out? My GranBoard is not registering the correct score When your score does not been recorded after you hit bull.

LED

LED not lighting up past a certain number in a clockwise direction starting from 7. The LED continues to glow in rainbow colors. LED does not light up properly Does not work with LED MAT / LEDs on the board do not light up normally when connected to LED MAT The LED on the touch sensor does not light up normally (GRANBOARD132 only)

Other

The dart's tip is broken and cannot be removed. The segment might be stuck.

Product warranty policy

About the warranty for GRANBOARD3s / 132 About the warranty for GRANBOARD dash

Bluetooth

No QR code found on the GranBoard

Scoring Error

My GranBoard is recording a specific score by itself. Why my GranBoard does not register some of the shots? Why my GranBoard does not recognize out? My GranBoard is not registering the correct score. When your score does not been recorded after you hit bull.

Account

Authorization email not found. Cannot log into GranBoard app (Forgot password) Way to delete my account

Sound -IOS

No sound at all from the app (for iOS users) When outputting the screen via AirPlay or HDMI cable, there is no sound during online play. Mic not working during online play (for iOS users)

Sound - Android

No sound is playing from the app No sound for online play when using WiFi mirroring or screen output via HDMI cable. Mic not working during online play (for Android users)

ONLINE PLAY

Play Online with Friends and Family Player Data How to play Remote Doubles Reporting players who play unfairly/ speak or act inappropriately

LOCAL PLAY

Save play data when playing with friends and family. Way to add handicap in 01 and Cricket

Play Data not reflected

Condition of recording stats/rating

Friend Function

How to register as a friend

Application issue

Freeze at the application startup screen (does not proceed from loading) [GranBoard App] How to Fix “Not Supported” Message in Google Play Store

Account

An error is displayed during login and could not log in. Didn't received verification Email. Cannot log into GranPlayer app (Forgot password)

How to use

To play together on the GranBoard App with friends and family Block other players

Before You Start

Recommended Devices for GRAN EYE Before Using: Power Adapter Requirements Before Using GRAN EYE: Wi-Fi Requirements Before Using: Important Notes for Wi-Fi 6 (802.11ax) Routers

How to Set up GRAN EYE

Install GRAN EYE

Application connection/ setting

Initial Connection Setup for GRAN EYE Firmware update procedure and notes How to Reset the Camera to Reconfigure Wi-Fi Settings How to switch GRAN EYE to another smartphone or tablet What to do if the camera does not switch to Wi-Fi connection (green light) after scanning the QR code Causes When the Camera Cannot Be Found How to fix when the Echo (Base Unit) won’t connect or is not recognized Base Unit (Echo) LED is solid green but not showing as connected in the app

Scoring is Slow

Scoring is Slow: Initial Checks Check and Change the AI Model Review Your Wi-Fi Environment

Darts Not Registering

No Response When Throwing Darts: Initial Checks No Response When Throwing Darts [1]: Check Pairing No Response When Throwing Darts [2]: Echo Test

One of the cameras won't connect to Wi-Fi

One Camera Cannot Connect

Account/Player

New Registration for GRAN Account Login with GRAN Account

Score Input

Score input method: Difference between DARTS input and VISIT input Score Correction

iOS devices

Unable to connect after launching the GranBoard app. GRANBOARD does not appear on the Bluetooth settings screen of the smartphone or tablet. Connection between board and app keeps disconnecting and reconnecting

Android device

Unable to connect even after launching the GranBoard app. Cannot pair with GRANBOARD via device's Bluetooth settings screen. The unstable Bluetooth connection during match.

GRAN ONLINE web page

How to create tournament How to participate tournament

Basic Information

Tournament start time GRAN ONLINE-Sign in account Is GRANCAM available for tournaments? Does the camera blur function work in tournaments?

Organizer

Basic Tournament Management How to create a Tournament How to set password for tournament room Manual disqualification (default loss) of any player Rematch Feature

Participants

How to participate tournament Procedure to participate in a doubles tournament in local doubles Errors are displayed in GRAN ONLINE and can't entry or browse Procedure for Participating via Remote Doubles Auto Forfeit Conditions on GRAN ONLINE Application Error Notice

Beta Version

Regards the Beta version

Bug Information

[Update] Important Notice | In-App Purchase Issue

Development Newsletter

Tournament Beta #1 | GRANDARTS Development News

Information update

GRAN ONLINE Web Update Announcement #1 GRAN ONLINE Web Update Announcement #2 Update Information｜GRAN ONLINE #3 GRAN ONLINE Web Update Announcement #4 GRAN ONLINE Web Update Announcement #5 Update Information｜GRAN ONLINE #6 Announcement of the end of the beta version of the “GRAN ONLINE” web service and the scheduled start of the official service Update information｜GranBoard App Ver.11.2.2 Update Information｜GRAN ONLINE #7

Other News

Scheduled Server Maintenance on March 6, 2025 Important Notice to Android Users 【Important Notice】Caution Regarding Use with iOS 18 / iPadOS 18