The QR code on the back of the GRANBOARD can authenticate up to four accounts.
Once the limit is exceeded, you cannot add new QR code authentications, but you can reset the QR code usage. Resetting will remove the QR code authentication from registered accounts and make it available for new accounts.
- When you reset the QR code, all registered accounts will require re-authentication.
- You cannot reset again for three months from the reset date.
- Additional QR codes cannot be issued. Each board is limited to one QR code.
If you wish to reset the QR code, please use the QR Support Service.
Simply upload a photo of the QR code to reset it immediately.
How to Use the QR Support Service
01Log in to the QR Support Service
- QR Support Service Open
- Log in with your GranBoard App account
02Select the inquiry type and upload the image
- Select "Reset Your QR Code"
- Upload the photo of the QR code you took
- Tap the submit button
03Authenticate the QR code after resetting
After resetting, follow the steps below to authenticate your QR code.
- Launch the GranBoard App logged in with the account you want to authenticate
- Select ONLINE PLAY
- Select Singles
- Select the player and tap "Start Online Play"
- Tap "Authenticate Board"
- When the QR code reader launches, scan the reset QR code
If the QR Code is Damaged and Unreadable
Please check the following article.
Related Article: QR Code or Serial Number is Damaged and Unreadable
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