Scoring errors might be occur due to damage to a sensor matrix.
Would you please open the backboard and check the sensor matrix if there are any dents on it? (see image reference)
I leave the link for the video that shows the process of dissembling the sensor sheet. I recommend our customer to watch the video as some sensitive parts inside the board have to be treated carefully.
If you find any damage to the sensor matrix, please send a picture of that part. As well as the receipt of purchase to confirm the warranty period.
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