My GranBoard is recording a specific score by itself.

Modified on Mon, Mar 18 at 5:51 PM

Scoring errors might be occur due to damage to a sensor matrix.

Would you please open the backboard and check the sensor matrix if there are any dents on it? (see image reference)


I leave the link for the video that shows the process of dissembling the sensor sheet. I recommend our customer to watch the video as some sensitive parts inside the board have to be treated carefully.

https://youtu.be/1e84Be9BpsM 


If you find any damage to the sensor matrix, please send a picture of that part. As well as the receipt of purchase to confirm the warranty period.

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