Warranty Coverage
For warranty service, please contact our customer support. After we identified the issue and confirmed the GRANBOARD's warranty validity is still valid, we will provide the most suitable solution to solve the issue.
Our specialized staff will respond promptly and appropriately. So please do not hesitate to contact us if you have any issues.
Required Information for Warranty Service
To utilize the warranty service, please provide the following information:
- Documentation that can verifies the purchase date
Such as a photo of the receipt or a screenshot of the purchase history from online shop. - Description of the symptoms
Providing specific information, such as photos or videos of the symptoms or damaged areas, can help resolve the issue more quickly.
Cases Not Covered by Warranty
The following situations are not covered by the warranty:
- Damage or failure caused by methods other than normal use
- Damage caused by natural disasters
- Intentional damage
- Damage caused by transportation
Please review the above and contact customer support via this link.