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  • GRANBOARD
    • QR
      • No QR code found on the GranBoard
      • How to reset my QR-verified account
      • My QR code/lot number is damaged and cannot be recognized.
    • Scoring Error
      • My GranBoard is recording a specific score by itself.
      • Why is my GranBoard not registering some throws?
      • Why my GranBoard does not recognize out?
      • My GranBoard is not registering the correct score
      • When your score does not been recorded after you hit bull.
    • LED
      • LED not lighting up past a certain number in a clockwise direction starting from 7.
      • The LED continues to glow in rainbow colors.
      • LED does not light up properly
      • Does not work with LED MAT / LEDs on the board do not light up normally when connected to LED MAT
      • The LED on the touch sensor does not light up normally (GRANBOARD132 only)
    • Other
      • The dart's tip is broken and cannot be removed.
      • The segment might be stuck.
    • Product warranty policy
      • About the warranty for GRANBOARD3s / 132
      • About the warranty for GRANBOARD dash
  • GranBoard App
    • Bluetooth
      • No QR code found on the GranBoard
    • Scoring Error
      • My GranBoard is recording a specific score by itself.
      • Why my GranBoard does not register some of the shots?
      • Why my GranBoard does not recognize out?
      • My GranBoard is not registering the correct score.
      • When your score does not been recorded after you hit bull.
    • Account
      • Authorization email not found.
      • Cannot log into GranBoard app (Forgot password)
      • Way to delete my account
    • Sound -IOS
      • No sound at all from the app (for iOS users)
      • When outputting the screen via AirPlay or HDMI cable, there is no sound during online play.
      • Mic not working during online play (for iOS users)
    • Sound - Android
      • No sound is playing from the app
      • No sound for online play when using WiFi mirroring or screen output via HDMI cable.
      • Mic not working during online play (for Android users)
    • ONLINE PLAY
      • Play Online with Friends and Family Player Data
      • How to play Remote Doubles
      • Reporting players who play unfairly/ speak or act inappropriately
    • LOCAL PLAY
      • Save play data when playing with friends and family.
      • Way to add handicap in 01 and Cricket
    • Play Data not reflected
      • Condition of recording stats/rating
    • Friend Function
      • How to register as a friend
    • Application issue
      • Freeze at the application startup screen (does not proceed from loading)
      • [GranBoard App] How to Fix “Not Supported” Message in Google Play Store
  • GranPlayer App
    • Account
      • An error is displayed during login and could not log in.
      • Didn't received verification Email.
      • Cannot log into GranPlayer app (Forgot password)
    • How to use
      • To play together on the GranBoard App with friends and family
      • Block other players
  • GRAN EYE
    • Before You Start
      • Recommended Devices for GRAN EYE
      • Before Using: Power Adapter Requirements
      • Before Using GRAN EYE: Wi-Fi Requirements
      • Before Using: Important Notes for Wi-Fi 6 (802.11ax) Routers
    • How to Set up GRAN EYE
      • Install GRAN EYE
    • Application connection/ setting
      • Initial Connection Setup for GRAN EYE
      • Firmware update procedure and notes
      • How to Reset the Camera to Reconfigure Wi-Fi Settings
      • How to switch GRAN EYE to another smartphone or tablet
      • What to do if the camera does not switch to Wi-Fi connection (green light) after scanning the QR code
      • Causes When the Camera Cannot Be Found
      • How to fix when the Echo (Base Unit) won’t connect or is not recognized
      • Base Unit (Echo) LED is solid green but not showing as connected in the app
    • Scoring is Slow
      • Scoring is Slow: Initial Checks
      • Check and Change the AI Model
      • Review Your Wi-Fi Environment
    • Darts Not Registering
      • No Response When Throwing Darts: Initial Checks
      • No Response When Throwing Darts [1]: Check Pairing
      • No Response When Throwing Darts [2]: Echo Test
    • One of the cameras won't connect to Wi-Fi
      • One Camera Cannot Connect
  • Gran Darts App
    • Account/Player
      • New Registration for GRAN Account
      • Login with GRAN Account
    • Score Input
      • Score input method: Difference between DARTS input and VISIT input
      • Score Correction
  • Bluetooth connection
    • iOS devices
      • Unable to connect after launching the GranBoard app.
      • GRANBOARD does not appear on the Bluetooth settings screen of the smartphone or tablet.
      • Connection between board and app keeps disconnecting and reconnecting
    • Android device
      • Unable to connect even after launching the GranBoard app.
      • Cannot pair with GRANBOARD via device's Bluetooth settings screen.
      • The unstable Bluetooth connection during match.
  • GRAN ONLINE
    • GRAN ONLINE web page
      • How to create tournament
      • How to participate tournament
  • GRANBOARD Tournament
    • Basic Information
      • Tournament start time
      • GRAN ONLINE-Sign in account
      • Is GRANCAM available for tournaments?
      • Does the camera blur function work in tournaments?
    • Organizer
      • Basic Tournament Management
      • How to create a Tournament
      • How to set password for tournament room
      • Manual disqualification (default loss) of any player
      • Rematch Feature
    • Participants
      • How to participate tournament
      • Procedure to participate in a doubles tournament in local doubles
      • Errors are displayed in GRAN ONLINE and can't entry or browse
      • Procedure for Participating via Remote Doubles
      • Auto Forfeit Conditions on GRAN ONLINE
      • Application Error Notice
    • Beta Version
      • Regards the Beta version
  • News
    • Bug Information
      • [Update] Important Notice | In-App Purchase Issue
    • Development Newsletter
      • Tournament Beta #1 | GRANDARTS Development News
    • Information update
      • GRAN ONLINE Web Update Announcement #1
      • GRAN ONLINE Web Update Announcement #2
      • Update Information|GRAN ONLINE #3
      • GRAN ONLINE Web Update Announcement #4
      • GRAN ONLINE Web Update Announcement #5
      • Update Information|GRAN ONLINE #6
      • Announcement of the end of the beta version of the “GRAN ONLINE” web service and the scheduled start of the official service
      • Update information|GranBoard App Ver.11.2.2
      • Update Information|GRAN ONLINE #7
    • Other News
      • Scheduled Server Maintenance on March 6, 2025
      • Important Notice to Android Users
      • 【Important Notice】Caution Regarding Use with iOS 18 / iPadOS 18
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Organizer

Basic Tournament Management How to create a Tournament How to set password for tournament room Manual disqualification (default loss) of any player Rematch Feature