Warranty Coverage
For warranty service, please contact our customer support. After we identified the issue and confirmed the GRANBOARD's warranty validity is still valid, we will provide the necessary replacement parts free of charge.
What You Need for Warranty Service
To claim warranty service, please provide the following information:
- Proof of purchase with date on it
Provide a photo of the receipt or a screenshot of the purchase. it can be purchase history from an online shop that showing the purchase date. - Description of the symptoms
Providing specific information such as photos or videos of the symptoms or damaged areas can help resolve the issue more quickly.
Cases Not Covered by Warranty
The following situations are not covered by the warranty:
- Damage or failure caused by methods other than normal use
- Damage caused by natural disasters
- Intentional damage
- Damage caused by transportation
Please review the above and contact customer support via this link.